FAQ

The Starter Kit contains a Rugged Tablet, a Car charger, a USB-A/USB-C Cable, a Magnetic Cable, a Sim/SD Screwdriver Tool, a Sim/SD Ejection Pin, and a User Manual.

The Pro Pack includes everything from the Starter Kit plus the ATP Universal Holder, ATP Hard Wire Power Supply, RAM mounts (1) bar mount for .5” to 1.25” (1) Bar Mount from 1.25” to 2” AMP to RAM ball, RAM short arm.

We Offer 24 Months Warranty. Accessories 3 months, Battery 12 months.

The ATP Rugged Tablet’s drop, shock, and vibration tests are conducted in accordance with the MIL-STD-810G standard. However, it does not hold the MIL-STD-810G certification, as U.S. Department of Defense cannot use products made in China.

There are two adjustment methods:

① Manually adjust the maximum brightness in the screen brightness settings;
② Enable the ultra-high brightness mode or adaptive brightness mode.

The ATP tablet can be used vertically, and the Android system supports screen rotation.

It supports 10W 5V/2A 10W charging.

No, it does not support fast charging. Fast charging has special requirements for batteries—ordinary mobile phones can be fast-charged within the temperature range of -5°C to 40°C. However, this product needs to adapt to the basic outdoor temperature range of -20°C to 55°C, which does not meet the conditions for fast charging.

Damage caused by submersion in liquid is not covered under warranty. The IP68 protection rating is achieved under ideal laboratory conditions. In actual use, water resistance is affected by various factors such as water flow speed, water temperature, impurity content in water, and the actual usage conditions of the product. This is why even brands that claim their products have an IP68 rating do not promise a warranty for water damage.

Yes, you can install applications. You can download apps from the built-in Google Play Store or APK Pure Store, or install them manually by transferring files or APKs to the tablet via a data cable.

Both USB charging and magnetic charging support 5V 2A. With a 7000mAh battery, it takes approximately 4 hours to fully charge.

Connect via a USB-C to Ethernet adapter.

Download the firmware and operation instructions from the link below, then follow the instructions to update:
 https://drive.google.com/drive/folders/1RHv-gjDzzi_CgaTtDxUkDUN9VPCsEKwb?usp=sharing
Note: Firmware update will erase existing data on the tablet. Please back up all important data before updating to prevent data loss.

It supports a Micro SD card (T-FLASH card) with a maximum capacity of 1TB.

It supports dual Nano SIM + Micro SD (choose 2 of 3).

Yes, it can be used in the rain. However, actual water resistance is affected by factors such as water flow speed, water temperature, impurity content in water, and the actual usage conditions of the product. Please note that damage caused by liquid submersion is not covered under warranty.

It uses a built-in GPS chip with a default output frequency of 1Hz (updates once per second).

Press the reset button to force shutdown, then turn on the device again to exit Recovery mode.

A non-original Type-C cable may be used. The charging port is relatively deep, and the metal contacts of ordinary cables are not long enough, leading to poor contact.

Turn off the device and place it in a well-ventilated, dry area to air-dry naturally. Do not turn on the device or charge it during this period.

Go to Settings → Network & Internet → Wi-Fi → Advanced Settings, and turn off the "Network portal detection" option.

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